Refund and Returns Policy

At Avencrest Solutions, we are committed to providing professional website services, clear project expectations, and a reliable customer experience. This Refund and Returns Policy explains how refund requests are handled for services purchased through our website.

1. Refund Eligibility

Refunds may be considered under the following circumstances.

1.1 Service Not Started

If a purchased service has not been started or delivered within the agreed timeframe due to circumstances within our control, you may request a refund. Approved refunds may exclude non-refundable third-party expenses already incurred for your project.

1.2 Project Cancellation by the Client

If you decide to cancel a project, refund eligibility will depend on the stage of the work.

• Before work begins: You may be eligible for a full refund, less any applicable non-refundable payment processing fees or third-party expenses already incurred.

• After work begins: Any refund will be calculated based on completed work, time invested, resources committed, and expenses incurred before cancellation.

1.3 Failure to Deliver Agreed Services

If Avencrest Solutions fails to provide the agreed service or deliverables due to an issue within our control, we will make reasonable efforts to correct the problem.

If the issue cannot reasonably be resolved, a full or partial refund may be considered based on the affected portion of the service and the circumstances of the case.

1.4 Duplicate or Incorrect Payments

If you are charged more than once for the same purchase or an incorrect amount is charged due to a verified payment error, please contact us so we can investigate and arrange an appropriate correction or refund where applicable.

2. Non-Refundable Circumstances

Refunds will generally not be available in the following circumstances, subject to applicable law and the terms agreed for the service.

2.1 Completed Services

Payments for services that have been fully completed and delivered are generally non-refundable, except where a refund is required by applicable law or an agreed service obligation has not been fulfilled.

2.2 Change of Mind

A refund may not be available when a client changes their mind or cancels a service after work has started, provided that Avencrest Solutions has performed the agreed work in accordance with the applicable terms.

2.3 Delays Caused by the Client

Refunds may not be available for delays resulting from the client’s failure to provide required content, information, approvals, feedback, account access, or other materials necessary to complete the service.

2.4 Approved Deliverables and Additional Requests

Work that has been reviewed and approved by the client is generally non-refundable. Requests that extend beyond the original project scope may require additional fees and a revised timeline.

2.5 Third-Party Products and Services

Payments for third-party products or services may be subject to the refund terms of the relevant provider. These expenses may include:

• Domain registrations and renewals

• Website hosting

• Premium WordPress themes and plugins

• Software licenses and subscriptions

• Third-party integrations

• External development tools or services

• Other products or services purchased specifically for a project

Where a third-party provider offers a refund, we can provide reasonable assistance when appropriate. Any refund remains subject to the provider’s applicable terms and conditions.

3. Refund Request Process

To request a refund, please contact our support team at [email protected].

Please include the following information to help us review your request:

• Full name

• Email address used for the purchase

• Service or product purchased

• Order number, invoice number, or payment reference

• Date of payment

• Reason for the refund request

• Relevant supporting information, if available

Please submit your request as soon as reasonably possible after identifying the issue.

3.1 Review Period

We aim to acknowledge refund requests and provide an initial response within seven business days.

Depending on the circumstances, we may request additional information before making a decision. The time required to resolve a request may vary based on the complexity of the issue and any necessary third-party review.

3.2 Refund Processing Time

If a refund is approved, it will generally be submitted to the original payment method within 7–14 business days.

The time required for the funds to appear in your account may vary depending on the payment processor, card issuer, bank, or financial institution.

4. Partial Refunds

For eligible projects canceled after work has started, a partial refund may be considered based on the circumstances of the project.

Factors that may be taken into account include:

• Work completed before cancellation

• Time spent delivering the service

• Completed project stages and deliverables

• Resources committed specifically to the project

• Non-refundable third-party expenses

• Other reasonable costs directly associated with the work performed

Where appropriate, we will explain the basis for the refund calculation and identify the work or expenses considered.

Any amount already paid for completed work or non-refundable expenses may be excluded from the refundable balance, subject to applicable law and the agreed service terms.

5. Service Revisions and Issue Resolution

If a delivered service does not meet the agreed project requirements, please contact us with a description of the issue and any relevant supporting information.

Where reasonable and applicable to the original scope, we will review the concern and may offer corrections or revisions before considering a refund.

Requests for new features, substantial changes, additional pages, or work beyond the original agreement may require a separate quotation.

6. Chargebacks and Payment Disputes

If you have a concern about a payment or service, we encourage you to contact Avencrest Solutions first so that we can review the issue and attempt to resolve it directly.

You retain any rights available to you under applicable law and the rules of your payment provider. This policy does not restrict your right to dispute a transaction through your bank, card issuer, or payment processor.

Any payment dispute will be reviewed based on the transaction details, service records, agreed terms, and relevant evidence.

7. Contact Information

For questions about this Refund and Returns Policy or to submit a refund request, please contact us using the information below.

Business Name: Avencrest Solutions LLC

Website: https://avencrest.site

Email: [email protected]

We aim to handle all refund requests professionally and fairly.

8. Policy Updates

Avencrest Solutions may update this policy from time to time to reflect changes in our services, payment procedures, or business practices.

Any revised policy will be published on this page with the updated content. The applicable terms for a particular purchase may also depend on the agreement in effect when the order was placed and any requirements under applicable law.

Thank you for choosing Avencrest Solutions. We appreciate your business and are committed to providing clear communication and dependable website services.