Terms & Conditions

Welcome to Avencrest Solutions. These Terms & Conditions govern your access to and use of our website and the services we provide. By accessing our website, placing an order, or purchasing our services, you agree to these terms. Please read them carefully before using our services.

1. General Terms

1.1 Acceptance of Terms

By accessing or using https://avencrest.site, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and any applicable service agreements or order terms.

If you do not agree with these terms, please discontinue use of our website and services.

1.2 Changes to These Terms

Avencrest Solutions LLC reserves the right to revise these Terms & Conditions when necessary to reflect changes in our services, business practices, or legal obligations.

Updated terms will be published on this page with a revised effective date where appropriate. Changes will generally apply prospectively and will not override rights or obligations established under an existing agreement unless otherwise permitted by law.

Your continued use of our website after updated terms are published constitutes acceptance of the revised terms to the extent permitted by applicable law.

1.3 Acceptable Use

You agree to use our website and services for lawful purposes and in a manner that does not infringe the rights of others, interfere with website operations, or compromise the security of our systems.

You must not use our services to distribute unlawful content, engage in fraudulent activities, introduce malicious software, or violate applicable laws or third-party rights.

1.4 Intellectual Property and Client Materials

Clients are responsible for ensuring that they own or have the necessary licenses and permissions to use any text, images, logos, software, or other materials supplied to us for a project.

Our services and deliverables may include original work, licensed resources, third-party components, and reusable tools, subject to the applicable ownership and licensing terms described in these Terms & Conditions.

2. Services

2.1 Scope of Services

Avencrest Solutions provides website-related services that may include:

• Website Audits: Reviewing website performance, technical issues, and relevant SEO factors, with findings and recommendations.

• SEO & On-Page Optimization: Improving page titles, meta descriptions, headings, and other agreed on-page SEO elements.

• WordPress Speed Optimization: Identifying performance bottlenecks and implementing agreed website speed improvements.

• Landing Page Design: Creating responsive landing pages with structured content, clear messaging, and appropriate calls to action.

• WooCommerce Setup: Configuring agreed online store features, product pages, shopping cart functionality, and checkout settings.

• Website Maintenance & Technical Support: Performing agreed updates, troubleshooting, bug fixes, and general website maintenance.

The specific scope, deliverables, timeline, and price of each service will be described on the relevant product page, order confirmation, proposal, or separate service agreement, as applicable.

2.2 Service Availability

Service availability may depend on the condition of the client’s website, hosting environment, software versions, third-party services, and access permissions.

We reserve the right to decline or discontinue work that falls outside our capabilities, presents unacceptable security or legal risks, or cannot reasonably be completed under the agreed requirements.

2.3 Client Responsibilities

Clients agree to:

• Provide accurate information and clear project requirements.

• Supply necessary website access, content, files, and account permissions.

• Respond to requests for information, feedback, or approval within a reasonable timeframe.

• Ensure that all supplied materials are legally owned or appropriately licensed.

• Maintain appropriate backups and access to their website and hosting accounts unless backup services are expressly included in the purchased service.

• Review deliverables and report relevant issues within any agreed review period.

Delays caused by missing information, approvals, or access may affect the delivery schedule.

2.4 Third-Party Services

Some projects may require third-party platforms, hosting providers, domain registrars, plugins, themes, software licenses, or payment processors.

These services are subject to their respective providers’ terms and policies. Unless expressly agreed otherwise, Avencrest Solutions is not responsible for third-party outages, policy changes, service interruptions, pricing changes, or limitations beyond our reasonable control.

3. Pricing and Payments

3.1 Pricing

Prices are displayed on the applicable service or product page, checkout page, invoice, or proposal.

Prices and service offerings may change for future purchases. Changes will not retroactively alter an existing confirmed order except as permitted by applicable law or agreed by the parties.

Any applicable taxes, fees, or additional costs will be disclosed where required.

3.2 Payment Terms

Payment requirements depend on the service purchased and the terms presented at checkout or in the applicable agreement.

For project-based services, an initial deposit or staged payments may be required if specified in the proposal or contract. Work will begin according to the agreed payment and project schedule.

For services purchased directly through our website, payment is due according to the checkout terms displayed at the time of purchase.

3.3 Payment Methods

Available payment methods will be displayed during checkout or communicated through an applicable invoice.

Clients must provide accurate billing information and use a payment method they are authorized to use.

3.4 Late or Failed Payments

If a payment fails, is reversed, or remains overdue, we may pause work or restrict access to unpaid services after providing notice where appropriate.

Any applicable late fees must be disclosed in the relevant agreement or invoice and must comply with applicable law.

4. Intellectual Property

4.1 Ownership of Deliverables

Unless otherwise agreed in writing:

• Custom Deliverables: Ownership of eligible custom website designs, page layouts, and other expressly agreed deliverables will transfer to the client after full payment has been received, subject to third-party licenses and applicable law.

• Pre-Existing Materials: Our pre-existing tools, templates, frameworks, code libraries, workflows, and reusable components remain our property.

• Third-Party Materials: Themes, plugins, fonts, stock assets, and other third-party materials remain subject to their original licenses and terms.

• Audit Reports and Recommendations: Clients may use reports and recommendations purchased from us for their own internal business purposes unless the relevant service terms specify otherwise.

Any rights not expressly transferred or licensed to the client remain with their respective owners.

4.2 Client-Supplied Materials

Clients retain ownership of materials they provide to us. They grant Avencrest Solutions permission to use those materials solely as reasonably necessary to perform the agreed services.

Clients represent that they have the rights and permissions required to authorize such use.

4.3 Portfolio and Promotional Use

We will not publicly disclose confidential client information or publish identifiable project materials for promotional purposes without appropriate authorization, unless otherwise agreed in writing or permitted by applicable law.

5. Refunds and Cancellations

5.1 Refund Policy

Refund requests are handled in accordance with our Refund and Returns Policy, available on our website.

Refund eligibility may depend on the service purchased, whether work has started, the extent of work completed, and any applicable third-party expenses or contractual terms.

Nothing in these Terms & Conditions excludes any refund or other right that cannot legally be excluded.

5.2 Project Cancellation

Clients may request cancellation of a project by contacting us in writing.

For project-based work, the amount refundable, if any, will be determined by considering work completed, resources committed, expenses incurred, and the applicable service agreement.

5.3 Digital Deliverables and Completed Work

Once a service has been completed and the agreed deliverables have been provided, refunds are generally unavailable except where required by applicable law, our Refund and Returns Policy, or the relevant service agreement.

Please review the full Refund and Returns Policy before purchasing.

6. Service Quality, Warranties, and Limitations

6.1 Service Quality

We aim to perform services with reasonable care and in accordance with the agreed scope and deliverables.

If you believe a service does not meet the agreed requirements, please contact us with a description of the issue so we can review it and determine an appropriate resolution.

6.2 No Guarantee of Specific Results

Website audits, SEO improvements, and speed optimization are intended to identify issues and implement relevant improvements. However, specific outcomes may depend on factors outside our control.

We do not guarantee particular search engine rankings, website traffic levels, sales volumes, conversion rates, loading times across every device or network, or financial results.

6.3 Third-Party Dependencies

Website performance and functionality may be affected by hosting infrastructure, internet connections, browser behavior, third-party plugins, themes, external APIs, and other factors beyond our reasonable control.

We cannot guarantee uninterrupted operation of third-party platforms or services.

6.4 Limitation of Liability

To the fullest extent permitted by applicable law, Avencrest Solutions LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, or data arising from the use of our website or services.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

To the extent permitted by law, our total liability arising from a particular service will not exceed the amount paid for that service, except where a different limitation is required by law or expressly agreed in writing.

6.5 Client Backups and Website Security

Unless expressly included in the purchased service, clients remain responsible for maintaining appropriate backups, securing their accounts, and managing their hosting and domain registrations.

We may recommend security or performance improvements, but no website service can guarantee complete protection against every vulnerability, attack, outage, or data loss event.

7. Confidentiality and Data Protection

7.1 Confidential Information

We will take reasonable steps to protect non-public information shared with us in connection with a project.

Confidential information may include business documents, website credentials, project files, customer information, and other information identified as confidential or reasonably understood to be confidential.

7.2 Use of Information

Information provided by clients will be used as reasonably necessary to process orders, communicate about projects, provide services, and meet applicable legal obligations.

Our handling of personal information is further described in our Privacy Policy.

7.3 Confidentiality Agreements

Where a project requires additional confidentiality obligations, the parties may enter into a separate written Non-Disclosure Agreement or other appropriate agreement.

8. Suspension and Termination

8.1 Grounds for Suspension or Termination

Avencrest Solutions LLC may suspend or terminate services when reasonably necessary due to:

• A material breach of these terms or an applicable service agreement.

• Failure to pay amounts due after appropriate notice.

• Fraudulent, unlawful, abusive, or unauthorized use of our services.

• Security threats or activities that could harm our systems, clients, or third parties.

• Circumstances that make continued service unlawful or impracticable.

Where appropriate and permitted by law, we will provide notice and an opportunity to resolve the issue before suspension or termination.

8.2 Effect of Termination

Upon termination, work on the affected service may stop and access to applicable services may end.

Clients remain responsible for payment for work completed, services delivered, and authorized expenses incurred before termination, subject to the applicable agreement and law.

Ownership or delivery of completed materials will be handled according to the payment and intellectual property provisions of these terms.

9. Governing Law and Dispute Resolution

These Terms & Conditions will be interpreted in accordance with applicable laws of the jurisdiction in which Avencrest Solutions LLC is legally organized, except where mandatory law provides otherwise.

The parties will make reasonable efforts to resolve disputes through good-faith communication before pursuing formal legal remedies.

Any dispute that cannot be resolved informally will be handled by a court or other competent authority with proper jurisdiction, subject to applicable law.

10. Privacy and Related Policies

Your use of our website and services may also be subject to additional policies published on our website, including:

• Privacy Policy

• Refund and Returns Policy

• Any service-specific terms presented at checkout or in an applicable agreement

If a specific service agreement conflicts with these general terms, the service agreement will govern the conflicting provisions to the extent permitted by law.

11. Contact Information

If you have questions about these Terms & Conditions, our services, or an existing order, please contact us using the details below.

Business Name: Avencrest Solutions LLC

Brand Name: Avencrest Solutions

Website: https://avencrest.site

Email: [email protected]

We aim to provide clear communication and professional assistance with all service-related inquiries.

12. Updates to These Terms

Avencrest Solutions LLC may update these Terms & Conditions to reflect changes in our services, business operations, or legal requirements.

The current version will be published on this page. We encourage clients to review the terms periodically.

Thank you for choosing Avencrest Solutions. We appreciate the opportunity to support your website needs through practical, dependable, and professionally delivered services.